AuraHR for hotels & restaurants

Hire the whole season’s team before the season starts.

Batumi in summer, Gudauri in winter, a new restaurant any month. AuraHR interviews every applicant by voice, so your managers spend their time on the floor, not on the phone.

Join the waitlistHear a sample interview

What hospitality teams screen for

  • Guest service
  • Calm under pressure
  • Languages
  • Teamwork
  • Availability

Illustrative interview report

LT

Luka Tsiklauri

Waiter

Staying calm under pressure

Exceeds
“When it gets busy I tell the guests honestly how long it will take. People wait calmly if they know.”Supports · 06:05

Guest service

Meets the bar
“If a guest is unhappy with a dish, I take it back first and ask the kitchen to make it again.”Supports · 10:31

Where hospitality hiring gets stuck

  • The season does not wait

    Every hotel and restaurant hires in the same few weeks. The one that calls back first gets the people.

    With AuraHRApplicants are interviewed the day they apply, even late at night.

  • Guests speak more than one language

    A receptionist may need English on day one, and a CV does not show how well someone speaks.

    With AuraHRHear candidates answer in Georgian or English before you meet them.

  • Managers have no time to screen

    Shift managers screen candidates between services, and many of those calls go unanswered.

    With AuraHRManagers read a short, scored interview when they have a minute.

Questions the interviewer asks

A starting set for this kind of role. AuraHR drafts questions from your job description, you choose what is asked, and the interviewer follows up when an answer is vague.

Roles we interview for

  • Waiter
  • Barista
  • Cook
  • Housekeeper
  • Receptionist
  • Bartender
  1. 1

    A guest complains that their room is not ready at check-in. What do you say?

    Measures: Guest service

  2. 2

    The restaurant is full and two orders come back wrong. How do you handle it?

    Measures: Staying calm under pressure

  3. 3

    Tell me about a time a colleague did not show up for a shift. What did you do?

    Measures: Teamwork

  4. 4

    Can you work the whole season, from June to September, including weekends?

    Measures: Availability

Guest recovery

From a complaint to the next shift

A complaint is rarely solved by the person who hears it first. Ask candidates to talk through each stage, and you hear whether the guest would have to tell the story twice.

  1. 01

    Hear it out

    What does the candidate say first to a guest whose room is not ready or whose order is wrong?

  2. 02

    Act within the role

    Which fixes do they offer themselves, and which do they take to the duty manager?

  3. 03

    Pass it on

    What do they tell the kitchen, housekeeping or the next shift so that nobody asks the guest again?

  4. 04

    Return to the guest

    When do they go back to check, and what do they say if the problem is still open?

Use the stages to shape your own questions. The interview shows how a candidate describes the handoff; service on a full floor is something you judge on a trial shift.

How it works

  1. 1

    Describe the role

    Create a vacancy. AuraHR drafts the questions and levels from the job, and you decide what stays.

  2. 2

    Share one link

    Candidates open it in the browser and talk to the interviewer whenever it suits them.

  3. 3

    Read the evidence

    Your team gets the recording, the transcript and a level for every question, then decides who to meet.

Sales Consultant

General product demo · AuraHR

Hear how an interview sounds

A scripted Sales Consultant interview using the product’s voices. Hear follow-up questions and example scores. The same demo appears across industries.

Common questions

Can we interview candidates in English?

Yes. Every interview runs in Georgian or English, so you hear how a candidate speaks the language your guests use.

How quickly can we start before the season?

Set up a vacancy, review the questions and share the link. Interviews start as soon as candidates open it.

Do candidates need to install anything?

No. The interview runs in the browser from a personal link. A device check for the microphone, and the camera or screen when a vacancy uses them, runs first.

Does the AI decide who gets hired?

Your team decides who to hire. Interview answers receive levels with supporting quotes. CV scores can sort applications for review, and your own knockout rules can set applications aside. You can review and restore those applications.

AuraHR for other teams

Start with your next vacancy.

Set up a vacancy, invite your candidates, and read the first interviews tomorrow morning.

Join the waitlist