Terms of service

Who we are

AuraHR, 24 University Street, Tbilisi, Georgia ("AuraHR", "we") provides the service. "You" means the company or other organisation that opens an account, and the people it lets use that account. Contact: hello@aurahr.ge.

Your account

The person who creates the account confirms that they are authorised to accept these terms for the company.

You decide who joins your workspace and what they may do, and you are responsible for what they do in it. Tell us at once if you believe someone has accessed your account without permission.

Keep access to your account safe. AuraHR is not liable for loss caused by someone using your account because access to it was not kept safe.

What the service does

AuraHR lets you publish vacancies, collect applications, screen CVs against criteria you set, and run voice or recorded interviews led by an AI interviewer. It produces transcripts, scores and summaries to help you review candidates.

The results are advice, not decisions. They can be incomplete or wrong. A person at your company must review them and make every decision about a candidate.

AuraHR does not give legal or HR advice and is not a party to the relationship between you and a candidate. We do not check that your vacancies, questions or candidate information are accurate or lawful.

Your responsibilities

You agree to:

• use the service only for genuine recruitment and in line with the law, including labour and anti-discrimination law;
• tell candidates, before the interview, that it is run by an AI, recorded and assessed, and have a lawful basis for processing their data;
• keep the written rules the law requires for audio and video recording (purpose, scope, duration, access, storage and deletion). We give you a template on request;
• set questions and criteria that relate to the job and do not ask for health, religion, political views or other special-category information;
• offer another way to be interviewed to a candidate who refuses the recording;
• not invite or accept candidates under 16 without the consent of a parent or other legal representative;
• make sure you have the right to use the vacancies, CVs and candidate details you put on the platform.

Candidate data

For the data of your candidates, you are the controller and AuraHR is the processor acting on your instructions. The Data processing agreement is part of these terms.

We use the providers listed on the Subprocessors page. By accepting these terms you agree to that list; we tell you at least 30 days before adding a provider.

If a candidate separately and voluntarily agrees, AuraHR may use that candidate’s interview to improve its own speech recognition and assessment systems. For that purpose only, AuraHR is the controller. A candidate’s refusal has no effect on their application.

Data processing agreementSubprocessors

What you may not do

You may not:

• resell the service or give access to anyone outside your company without our written agreement;
• get around security measures, or damage or overload the service;
• use the service or its results to build a competing product;
• copy, decompile or reverse engineer the platform, or use the AuraHR name and logo without our written agreement;
• upload unlawful content or malicious software;
• decide about a candidate on the automated result alone, without a person taking part.

Plans and payment

Paid plans and prices are shown on the pricing page or agreed with you in writing. Fees are paid in advance for each billing period and are not refunded for a period that has started, unless the law requires it or we end the service without cause.

We may change prices for future periods and tell you at least 30 days in advance.

Each plan sets limits, for example on users, vacancies or interviews, and the service works within the limits of your plan.

If you think an invoice is wrong, tell us within 10 days of receiving it. Bank charges for a payment are yours, and so are taxes the law places on the customer.

If a payment is late, we remind you. After 10 days we may suspend the account until it is paid; suspension does not delete your data. If payment is still missing 30 days after suspension, we may end the agreement.

Ownership

The platform, its software, design and AI systems belong to AuraHR. These terms give you only the right to use it while your account is active.

Your vacancies, criteria, notes and candidate data remain yours. We use them only to run the service for you.

Availability

We work to keep the service available and secure, but we provide it as it is, without a promise that it will run without interruption or error. We may change or remove features; if a change materially reduces a paid plan, we tell you in advance.

Liability

To the extent the law allows, AuraHR’s total liability for all claims connected with the service is limited to the fees you paid in the 6 months before the event that gave rise to the claim.

AuraHR is not liable for lost profit, lost business or other indirect loss, or for the hiring decisions you make.

You cover AuraHR against claims by third parties, including candidates, and the reasonable costs of answering them, where the claim arises from your content, your instructions, or your breach of these terms or of the law.

Nothing in these terms limits liability for intent or gross negligence, or any liability that the law does not allow to be limited.

Events outside our control

Neither side is liable for failing to perform an obligation because of an event outside its reasonable control, such as a natural disaster, war, an act of a public authority, or a failure of electricity or internet networks. The affected side tells the other without delay, and the time to perform is extended for as long as the event lasts. This does not apply to payment obligations.

Ending the agreement

You can stop using the service and close your account at any time. We may suspend or close an account that breaks these terms; where the breach can be fixed, we warn you first.

When the agreement ends, candidate data is returned or deleted as the Data processing agreement says.

Changes to these terms

We may update these terms. For a material change we email account owners at least 30 days before it takes effect. If you keep using the service after that date, the new terms apply.

Notices

We send notices to the email address of the account owner. A notice counts as received on the working day after it is sent. Send notices to us at hello@aurahr.ge.

Law and disputes

These terms are governed by the law of Georgia. A dispute that cannot be settled by negotiation is decided by Tbilisi City Court.

Final provisions

You may not transfer your rights or duties under these terms to anyone else without our written agreement.

If one side does not enforce a right, it has not given that right up. If a part of these terms is found invalid, the rest stays in force.

These terms are written in Georgian and English. If the two differ, the Georgian text prevails.