AuraHR for contact centres

Agents work by voice. Screen them by voice.

A CV cannot tell you how someone sounds on the phone. AuraHR runs a spoken interview with every applicant, so your team hears clarity, tone and patience before the first training day.

Join the waitlistHear a sample interview

What contact centre teams screen for

  • Clear speech
  • Patience
  • Problem solving
  • English
  • Shift availability

Illustrative interview report

SG

Salome Gelashvili

Call centre operator

Patience

Exceeds
“I let the customer finish, then repeat the problem back so they know I understood.”Supports · 03:47

Problem solving

Meets the bar
“If I do not know, I say I will check, put them on hold briefly and ask a senior colleague.”Supports · 08:20

Where contact centre hiring gets stuck

  • Hiring comes in waves

    A new project or client means dozens of agents in a few weeks, and recruiters cannot call everyone in time.

    With AuraHREvery applicant is interviewed in parallel, the day they apply.

  • The voice is the job

    CVs look alike. The real difference is how a person speaks, listens and calms an upset caller.

    With AuraHRListen to the recording and read the transcript before you decide.

  • Turnover never stops

    Agents move on and the same vacancy opens again every month, so screening never stops.

    With AuraHROne screening plan keeps running, with the same questions for every wave.

Reading the answers

Two answers to the same upset caller

Most applicants say they stay calm and listen. The difference shows when the interviewer asks what they would actually say to the caller.

A general answer

  • “I always stay polite and patient.”
  • “I would try to solve the problem quickly.”
  • “I have never had a conflict with a customer.”

An answer with evidence

  • “I say: I can see this is your third call. Let me check the earlier notes so you do not have to repeat everything.”
  • “I repeat the problem back, then tell them the one thing I will do next.”
  • “Once I could not fix it. I told the customer who would call back and by when.”

A general first answer is not a failure. The interviewer asks a follow-up, and the report quotes what the candidate said next. Your team listens to the recording and sets the bar.

Questions the interviewer asks

A starting set for this kind of role. AuraHR drafts questions from your job description, you choose what is asked, and the interviewer follows up when an answer is vague.

Roles we interview for

  • Call centre operator
  • Customer support specialist
  • Sales agent
  • Collections agent
  • Chat support agent
  • Team lead
  1. 1

    A customer calls for the third time about the same problem and is shouting. How do you start the conversation?

    Measures: Patience

  2. 2

    You do not know the answer to a customer’s question. What do you do?

    Measures: Problem solving

  3. 3

    Explain to me, as if I were a customer, how to reset a password.

    Measures: Clear speech

  4. 4

    Can you work evening and night shifts, and on which days?

    Measures: Shift availability

How it works

  1. 1

    Describe the role

    Create a vacancy. AuraHR drafts the questions and levels from the job, and you decide what stays.

  2. 2

    Share one link

    Candidates open it in the browser and talk to the interviewer whenever it suits them.

  3. 3

    Read the evidence

    Your team gets the recording, the transcript and a level for every question, then decides who to meet.

Sales Consultant

General product demo · AuraHR

Hear how an interview sounds

A scripted Sales Consultant interview using the product’s voices. Hear follow-up questions and example scores. The same demo appears across industries.

Common questions

Can we check a candidate’s English?

Yes. Run the interview in English and your team hears how the candidate actually speaks, not just what the CV says.

Can we hire for several projects at once?

Yes. Give each project its own vacancy and questions. All of them run at the same time.

Do candidates need to install anything?

No. The interview runs in the browser from a personal link. A device check for the microphone, and the camera or screen when a vacancy uses them, runs first.

Does the AI decide who gets hired?

Your team decides who to hire. Interview answers receive levels with supporting quotes. CV scores can sort applications for review, and your own knockout rules can set applications aside. You can review and restore those applications.

AuraHR for other teams

Start with your next vacancy.

Set up a vacancy, invite your candidates, and read the first interviews tomorrow morning.

Join the waitlist