AuraHR for clinics & healthcare

Hear how your front desk will speak to patients.

Screen registrars, administrators and patient coordinators on clear explanations, confidentiality and shift fit. Clinical competence stays with your medical leads.

Join the waitlistHear a sample interview

What clinic teams screen for

  • Clear explanations
  • Calm with worried patients
  • Knowing when to escalate
  • Confidentiality
  • Shift availability

Illustrative interview report

AM

Ana Mchedlidze

Clinic registrar

Knowing when to escalate

Exceeds
“I do not interpret the results myself. I pass the question to the clinician and explain the next step to the patient.”Supports · 03:35

Confidentiality

Meets the bar
“I follow the clinic’s identity and authorisation checks before sharing any information.”Supports · 06:10

Clear explanations

Meets the bar
“I say it in simple words, then ask the patient to repeat the time and what to bring.”Supports · 09:02

Where clinic hiring gets stuck

  • Reception is the first voice a patient hears

    A registrar explains preparation, prices and waiting times to people who are worried or unwell. A CV does not show how that explanation sounds.

    With AuraHRHear every applicant explain a routine instruction before you meet them.

  • Medical questions arrive at the desk

    Patients ask the front desk about symptoms and results. The role needs someone who passes those questions to a clinician and does not answer them.

    With AuraHRAsk a boundary scenario and read how the candidate hands the question on.

  • Rota gaps are found late

    Registration opens early, laboratories take samples in the morning and many clinics work on Saturdays. The schedule often comes up only at the final interview.

    With AuraHRAsk about your actual desk hours in every interview.

Patient reception

From the front desk to the clinician

A registrar’s work is a chain of small handoffs, and the patient notices each one. Build your questions around the stages, and you hear where an applicant is confident and where they guess.

  1. 01

    Greet and confirm

    How do they confirm who the patient is and what the visit is for, without others at the desk overhearing?

  2. 02

    Explain the next step

    Can they explain the wait, the preparation or the payment in plain words?

  3. 03

    Pass on medical questions

    When a patient asks about symptoms or results, whom do they call, and what do they tell the patient meanwhile?

  4. 04

    Record it

    What do they note so that the nurse or doctor does not have to ask again?

These stages cover reception work only. The interview does not assess diagnosis, triage or any clinical skill; your medical leads verify those.

Questions the interviewer asks

A starting set for this kind of role. AuraHR drafts questions from your job description, you choose what is asked, and the interviewer follows up when an answer is vague.

Roles we interview for

  • Clinic registrar
  • Front-desk administrator
  • Patient coordinator
  • Clinic call-centre operator
  • Laboratory reception clerk
  • Medical records clerk
  1. 1

    A clinician has given preparation instructions for tomorrow’s appointment. How do you explain those instructions on the phone and check that the patient understood?

    Measures: Clear explanations

  2. 2

    A patient asks you to interpret their test results while the clinician is busy. How do you respond and pass the question on?

    Measures: Knowing when to escalate

  3. 3

    A caller says they are a patient’s relative and asks for the test results. How do you answer?

    Measures: Confidentiality

  4. 4

    The registration desk opens at 8 a.m., including Saturdays. Which shifts can you work?

    Measures: Shift availability

How it works

  1. 1

    Describe the role

    Create a vacancy. AuraHR drafts the questions and levels from the job, and you decide what stays.

  2. 2

    Share one link

    Candidates open it in the browser and talk to the interviewer whenever it suits them.

  3. 3

    Read the evidence

    Your team gets the recording, the transcript and a level for every question, then decides who to meet.

Sales Consultant

General product demo · AuraHR

Hear how an interview sounds

A scripted Sales Consultant interview using the product’s voices. Hear follow-up questions and example scores. The same demo appears across industries.

Common questions

Does the interview assess clinical knowledge?

No. The interview covers how a candidate explains, listens and passes a question on. Your medical leads verify licences and assess clinical competence separately, and the hiring decision stays with your team.

Can candidates answer without sharing patient information?

Yes. Word the questions as hypothetical situations, and ask candidates to describe past work without naming patients. The sample questions on this page are written that way.

Do candidates need to install anything?

No. The interview runs in the browser from a personal link. A device check for the microphone, and the camera or screen when a vacancy uses them, runs first.

Does the AI decide who gets hired?

Your team decides who to hire. Interview answers receive levels with supporting quotes. CV scores can sort applications for review, and your own knockout rules can set applications aside. You can review and restore those applications.

AuraHR for other teams

Start with your next vacancy.

Set up a vacancy, invite your candidates, and read the first interviews tomorrow morning.

Join the waitlist